Item Ref.

Summary

KCT-16997

Ability to Define BCC & CC Email IDs in Email Alert Profile Item

What’s Existing:

When an email alert was triggered by Control Tower, To Email ID would be picked based on the Alert Profile Item configuration and CC Email ID from the system parameter which was default to all email alerts triggered by the system.

What’s New:

Alert Profile Item screen has been enhanced by including CC and BCC recipient fields. The Admin users can now configure the CC and BCC recipients for every alert profile item.

Summary:

CC and BCC drop-down and text fields have been added to the Alert Profile Item screen. The fields are non-mandatory and will be enabled only when Email is selected as Alert Type.

The existing Recipient Type and Recipient Detail fields have been renamed as To drop-down field and text field respectively.

On the Alert Profile Item screen, To, CC and BCC drop-down fields are listed under Recipient Type and the text fields to enter the respective recipient details are listed under Recipient Detail.

The To, CC and BCC recipient detail text fields will be enabled only when the recipient type is selected in the respective drop-down field, and they do not allow more that 1000 characters.

This enhancement is applicable to all alert types, i.e., Occurred, Changed and Not Occurred alerts.

Changes to the Database Table

The following 4 fields are newly added to tblalertprofileitem:

Data entered in the To field is stored in the existing SRECIPIENTTYPE and SRECIPIENTDETAIL fields.

While triggering an email alert, the system considers both Recipient Type and Notification Layout (External/Internal) configuration. If any of the configurations is not properly set, the alert will not be triggered.

•When Notification Layout is configured for To recipient type, the same is applicable for CC and BCC recipients as well.

•The content of the email alert for CC and BCC recipients would be same as that of To recipient.

•If any of the email recipients (To, CC and BCC) has invalid email ID, an email will be triggered stating the same to the respective support email ID.

Conditions for triggering which type of alert:

•Occurred Alert - Triggers when milestone actuals are updated or modified.

•Changed Alert- Triggers when milestone (actuals should be blank) or header field is modified.

•Not Occurred Alert - Triggers when milestone estimates exceed, and actuals are blank.

In the above three cases, if CC and BCC recipients are configured, then all the recipients receive the same alert.